What Is Your Cancellation Policy
Depending on the type of equipment ordered, the equipment is supplied to you with an option to either be fitted by an Audio Images or Vehicle Tracking Tech (VTT) approved installer (at a cost quoted in the Service Confirmation email) or you can personally arrange for installation of the required Equipment into the Vehicle by your own installer. This option excludes all Thatcham categorized equipment which can only be installed by an Audio Images or Vehicle Tracking Tech (VTT) approved installer.
Prior to confirmation of the agreed time and the date for the installation of the equipment by an Audio Images or Vehicle Tracking Tech (VTT) approved installer, we will require payment in full for the equipment and installation cost. Any amendment to the agreed time and date of the installation must be made no less than 3 working days before the scheduled installation date. Subsequent cancellation of the agreed date and time of the installation by you will result in Audio Images and Vehicle Tracking Tech (VTT) retaining 100% of the original installation charge as an administration charge. You will be required to pay a further installation fee before a new agreed time and date of installation can be confirmed.
Should the Audio Images or Vehicle Tracking Tech (VTT) approved installer fail to attend the scheduled installation on the date and time agreed (within 4 hours of the agreed time), Audio Images or Vehicle Tracking Tech (VTT) will contact you to arrange an alternative installation date and time at no cost to you.