Your tracker has a phone SIM, and it works through the GSM system. Most of our trackers will work throughout Europe. The manufacturer of your tracker can share more information.

Depending on the type of equipment ordered, the equipment is supplied to you with an option to either be fitted by an Audio Images or Vehicle Tracking Tech (VTT) approved installer (at a cost quoted in the Service Confirmation email) or you can personally arrange for installation of the required Equipment into the Vehicle by your own installer. This option excludes all Thatcham categorized equipment which can only be installed by an Audio Images or Vehicle Tracking Tech (VTT) approved installer. Prior to confirmation of the agreed time and the date for the installation of the equipment by an Audio Images or Vehicle Tracking Tech (VTT) approved installer, we will require payment in full for the equipment and installation cost. Any amendment to the agreed time and date of the installation must be made no less than 3 working days before the scheduled installation date. Subsequent cancellation of the agreed date and time of the installation by you will result in Audio Images and Vehicle Tracking Tech (VTT) retaining 100% of the original installation charge as an administration charge. You will be required to pay a further installation fee before a new agreed time and date of installation can be confirmed. Should the Audio Images or Vehicle Tracking Tech (VTT) approved installer fail to attend the scheduled installation on the date and time agreed (within 4 hours of the agreed time), Audio Images or Vehicle Tracking Tech (VTT) will contact you to arrange an alternative installation date and time at no cost to... Read more

Yes, you can access the historical data to some extent. It varies from tracker device to tracker device. Most vehicle trackers will allow you to access historical tracking data.

No, you cannot customise alerts and notifications with our vehicle trackers.

Most modern-day vehicle tracking devices are tamper-resistant. The vehicle tracking devices that we offer are tamper resistant mostly. Apart from tracker battery-powered retrieve.

Different trackers come with different warranty coverage. Typically, the warranty coverage ranges from 1 year to 3 years.

The tracker companies we deal with work in line with UK privacy laws and GDPR. They are strict about the personal details of the vehicle and driver. By law, vehicle tracker companies need to maintain fairness and transparency in all operations. Besides they can collect vehicle movement details and store them for a specific time.

Yes, you will be able to check the location of your vehicle in real-time. Vehicle trackers are GPS trackers and providing real-time location of the vehicle is one of their primary purposes. You will be able to check the location of your vehicle only if the tracker is app-based and the tracker has the facility for location requests.

It’s important to have the correct tracker fitted as the wrong one may void your insurance premium. Your insurance company may have recommended a specific tracker for your vehicle. If you are free to choose a vehicle tracker for your vehicle, you need to find a vehicle tracker that suits the make and model of your vehicle. The vehicle’s age and location also matter when it comes to selecting a tracker. To be on the safer side, you can call your insurance company and confirm.

It is not obligatory to get a Thatcham-approved vehicle tracker. However, some insurance companies require you to install a Thatcham-approved vehicle tracker. It is better to have a Thatcham-approved vehicle tracker even if your insurance provider has not asked for it.

Modern-day vehicle trackers come with motion-sensing, global positioning, and mobile phone technologies which make your vehicle safer than the vehicles without trackers. Above all, your vehicle will be monitored 24/7/365 to avoid theft.

The tracker company will take the required steps to locate your vehicle with the help of the police. They will also confirm the theft to your vehicle insurance provider. Please note that the theft to your insurance company has to be reported by the owner.

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Most of our trackers have a corresponding phone application. Different mobile applications come with different features, and you can check those features online.

Some trackers are specially designed for specific vehicles. Most of our trackers can be installed on any vehicle. On the other hand, tracker manufacturers recommend particular trackers for specific vehicles due to their homologation with the manufacturer in question.

Some trackers can be transferred from one vehicle to another. However, Tracker Network products cannot be transferred as they use VHF. Their subscription can be transferred to the same registered keeper.

Yes, our trackers work with electric and hybrid vehicles. However, we may not be able to install immobilisation on some hybrid or electric vehicles if your vehicle does not already have it.

Very High Frequency or VHF refers to the radio frequency range between 30 MHz and 300 MHz. In vehicle tracking, VHF technology utilises these radio frequencies for communication and tracking.

VHF trackers are better in many respects as they keep transmitting signals to strategically placed ground stations. One of the most promising features is that VHF trackers provide a precise location.

Please note that the crime number is required before you call the helplines. Mentioned below are the required numbers. Please call the applicable number:

• Vodafone Secure Operating Centre: 0333 1 222 222
• Trackstar: 0344 561 9990
• Tracker: 0800 911 900
• SmarTrack: 01530 275920 Extension 1
• Scorpion Theft Number: 01257 240 945
• Meta: 0330 220 0339

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It is no longer necessary to have immobilisation before installing a tracker. You may not need a tracking system with immobilisation to meet your insurance requirements. If you want to make your vehicle even more secure, you can opt for immobilisation as well. Our Meta Deadlock and Deadlock Pro devices have no tag no start lock and OBD lock. If your vehicle gets stolen, you will not be able to immobilize it. However, the control centre of the tracker device will be able to immobilize it upon the police’s request. Meta can be de-immobilised via phone application. Smartrack iMob has no tag and no start. It can be de-immobilised via a control centre. Scorpion S5 Plus does not have a tag and start but it can be de-immobilised via application. Smartrack S5 Plus has immobilisation and it lets you drive the vehicle away. Then, the control immobilises the vehicle liaising with the... Read more

Disabling the tracker or pulling it out is rare so far. Our engineers install trackers in a hidden space inside the car, but it is still possible for thieves to find it out. It takes a lot of time for a person to find a tracker and disable it.

In most cases, you will be informed by the tracker company if your vehicle gets stolen. In some cases, you will have to call the given phone number to inform the tracker company immediately after you find out about the theft.

The next course of action is to obtain a crime number so therefore the tracking company can liaise with the police.

A vehicle tracker is a device that runs on battery power whether your car is on or off. It takes a small amount of battery power when the car is parked. Your car will start properly if your battery is properly charged.

We will install your tracker in a safe and secure place inside the vehicle. Our Thatcham-approved professional will find out the right location within your vehicle. Our engineer will make sure your tracker has access to the required wires and that it works properly.

No, the warranty of your vehicle will not be void if you get a tracker installed. To be on the safer side, we use Thatcham-approved installation procedures and connection methods. It is important to confirm with your vehicle manufacturer before tracker installation.

This offer applies to all cities in the UK except for some remote areas. Please contact us before placing your order if you live in a remote/rural location.

Usually, a tracker needs to be installed at a place inside the vehicle where removing it is not easy. That is why the process can take one to two hours or longer.

Yes, our technician can visit your place to install your tracker. You can select the time and place.

Yes, we will provide an insurance certificate if you have bought an insurance-approved product. The user has to get a tracker installed and pay the subscription fee to obtain an insurance certificate.

Yes, there is an annual subscription fee for all trackers. Either we collect the annual subscription fee, or the tracker user has to pay it to the tracker manufacturer.

Please note that the tracker will not operate unless you buy a subscription plan. This fee is charged because the tracker manufacturer or supplier monitors your car 24/7/365.

Please check tracker listings on our website. You will get to know the tracker your vehicle needs. If there is no guideline about your vehicle on our website, you can contact us for more information.

We will install your tracker within five working days. In some cases, we might need more than five days to install your tracker. As soon as we receive your order, your order will be assigned to a technician nearby you. There can be a slight delay due to the weekends.